Customer Support
Contact Us
Need help with your Crutchfield order or have a question before you shop? Send us a message and our support team will help with orders, shipping, returns, exchanges, product questions, and account help.
Email Crutchfield Support
For customer support, please email us at [email protected].
We aim to respond within 24–48 hours during our customer service hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help us review your request faster, please include the most relevant details in your email or contact form message.
- Your full name
- Your order number, if your message is about an existing order
- The email address used at checkout or on your account
- A clear description of your question or issue
- Photos or product details, if they help explain your request
How We Can Help
Order Support
Contact us for help reviewing order details, order questions, or changes you need to discuss.
Shipping Support
Ask us about shipping questions related to your order, delivery details, or shipment updates.
Returns & Exchanges
Reach out before sending anything back so we can review your return or exchange request.
Product Questions
Need help choosing or understanding a product? Send your question with as much detail as possible.
Account Help
Email us if you need help with account access, customer information, or account-related questions.
General Support
Not sure where your request fits? Send us the details and we will guide you from there.
Contact Form Note
Use the contact form on this page to send your request directly to Crutchfield support. Please include your order number if your message is about an order, shipping, returns, or exchanges.
